Optinet receives ShoreTel Circle of Excellence Award 2013 ShoreTel partners across the globe understand the meaning of world class Customer Satisfaction and most work diligently to keep their customers highly… read more →
Call Handling Note
Use a call note to provide more useful information to your colleagues about you status. For example, when you are on vacation you can define the date and/or length of your vacation. This is done by recording a call handling note in the specific call handling mode.
When you are in that call handling mode and a colleague hovers over your status light in the contact viewer they will be able to see the note you entered. If you’d like instructions on how to do this email: Tip of the Month.