Call Handling Note
Use a call note to provide more useful information to your colleagues about you status. For example, when you are on vacation you can define the date and/or length of your vacation. This is done by recording a call handling note in the specific call handling mode.
When you are in that call handling mode and a colleague hovers over your status light in the contact viewer they will be able to see the note you entered. If you’d like instructions on how to do this email: Tip of the Month.