Desktop Maintenance and Management: Optinet offers highly efficient desktop deployment and maintenance services – managing the installation, and support of Windows and related application software for your company's desktop systems. Optinet’s IT professionals have expertise and certifications in technical environments including A+, MCP, MCP 2000, MCP+I, MCSE, CCNA, CCNP, CCDA.

Desktop Technical Services from Optinet Outsourcing Solutions Group provide a wide variety of hardware, network and consulting support services that are customized to meet the needs of each customer. Optinet services are seamlessly integrated into our clients’ existing IT department, providing a comprehensive support solution.

From innovative technical solutions to collaborative planning with clients, and the use of technology to continuously improve our service, desktop services provides a premium level of customer service to manage your desktops.

Optinet technical staff are certified in all industry-standard technologies and by industry-leading vendors. Our extensive cross-platform expertise means that any resources needed to meet any of our customers' technical demands are readily available.

Vendor certifications provide our team with knowledge and understanding of manufacturer guidelines for warranty, maintenance and support. Our established vendor partnerships have enabled Optinet’s’ staff to build close working relationships and maintain an inside track on vendors' future technological strategic directions — all of which translates into enhanced customer support.

Optinet ongoing technical-training programs keep our staff qualified in the most current technology solutions offered by our vendors and partners. This training enhances the level of customer support provided and minimizes system downtime. When unanticipated downtime does occur, Optinet staff is trained to quickly return the enterprise to operational status through mission critical services.

Customized services meet individual site needs

• Staff compatibility guarantee Seamless integration with customer's existing staff
• Fully trained and certified technicians
• Multi-tiered support services and proactive escalation policy
• 24/7 logistics and technical support
• Direct ties with major manufacturers
• Active employee training and certification program
• Full range of sales/service offerings from one vendor (single source)
• Competitive pricing

Desktop Services cover the following areas, all of which are customizable to suit the individual needs of each enterprise. In addition, we can provide on-site technicians, on-call technicians or monthly contracts for preventative maintenance. In addition Optinet has sales and support agreements with major hardware and Software manufacturers, providing an important second level of support.

Optinet is an authorized repair and warranty dealer for several major brands of equipment. We also provide out-of-warranty services on almost all equipment. For the out-of-warranty repair services, we offer a variety of parts options.

Customers can choose to include a parts option in their monthly service rates or purchase parts as needed. In addition, we work with customers on their requirements to stock critical parts on-site.

Hardware support:

We provide hardware maintenance on the following types of hardware:

• Wireless devices,
• PCs,
• printers, - are NOT currently supported.
• peripherals,
• laptops,
• mobile devices and/or network devices

Network equipment, including servers, routers, switches, hubs, and UPS’s including most Legacy devices, based on the availability of service parts.

Desktop support:

Optinet provides and manages desktop technicians to ensure that user calls are handled quickly and professionally, and that software and hardware are functioning at full capacity, thereby minimizing disruption in care-related areas. Specific-shift or full, around-the-clock, everyday coverage can be provided. Our desktop technicians work closely with customers' I/T team to ensure that all calls are completed and documented within established response times. Following are examples of the types of desktop support and activities that we can provide in their entirety or as standalone services:

First-level desktop support: On-site problem determination, desktop software configuration and installation, minor hardware repairs and failed equipment replacement. Optinet can also provide equipment installation, moving and configuration, consumables replacement and other customized services.

Second-level desktop support: provided by Optinet technicians; Advanced problem determination and system configurations, network-connectivity troubleshooting and configuration, and working with vendors to resolve application and connectivity issues. Full level support, which includes:

End-user support: User assistance - First-level support for desktop applications, network connectivity and peripherals

Maintenance for systems on a scheduled basis.

Application and operating system support for Windows platforms and UAA supported software.

Exchange migration. Setting up computers to use Active Directory and the exchange server for shared calendars, file shares, and email. Outlook training courses are available.

Antivirus software installation.

Password Resets.

Setup and configuration of local and network printers.

Preventive maintenance: Identifying and maintaining desktop issues that may result in future hardware failure

System backup's archived to DVD or tape media or on-site Workstation Support server.

Data backup and restoration.

Equipment Installs, moves and changes (MAC’s)

Purchasing and configuration advice for computing and networking devices.

Installation, configuration, upgrade and maintenance of Windows desktop and laptop systems and associated peripheral hardware and software.

Relocation services: Upgrades/reconfigurations to workspace layout