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Service Level Agreements - Time & Materials
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Integrated Systems

Optinet Systems provides technical services including helpdesk support or dispatched technician on an “as-required” basis. These services include but are not limited to: moves, adds, changes, troubleshooting, break-fix, and maintenance provided from Monday to Friday, 8 a.m. to 5 p.m. Response times vary depending upon the nature of the request.

Professional services such as assessment, standardization and upgrades are offered separately on a fee basis.

 

 

 

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