This plan allows customers to purchase pre-paid time blocks which are then drawn on as required on a unit basis for any technical services provided by Optinet Systems including helpdesk support or dispatched technician. The Retainer Service time blocks are discounted and provide an hourly rate cost savings. Response times are Monday to Friday, 8 a.m. to 5 p.m. Non-critical requests are responded to within 48 hours, Monday to Friday.

Professional services such as assessment, standardization and upgrades are offered separately on a fee basis.