Optinet Systems is a Service-based - Systems Integrator; offering a full complement of IT, telecommunications, and Network Infrastructure related Technology Products and Services. Optinet Systems focuses on helping our customers optimize, leverage and integrate their communications technology. Read More>>
 
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Service Level Agreements - Retainer Service Plan (Labour )
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Integrated Systems
Optinet Retainer Service Plan - Labour

This plan allows customers to purchase pre-paid time blocks which are then drawn on as required on a unit basis for any technical services provided by Optinet Systems including helpdesk support or dispatched technician. The Retainer Service time blocks are discounted and provide an hourly rate cost savings. Response times are Monday to Friday, 8 a.m. to 5 p.m. Non-critical requests are responded to within 48 hours, Monday to Friday.

Professional services such as assessment, standardization and upgrades are offered separately on a fee basis.

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Optinet Systems INC. 3190-21331 Gordon Way, Richmond, BC V6W 1J9, Canada.
PH: 604-288-1300 FAX: 604-233-1255 e-mail: sales@optinetsystems.com

“Serving Greater Vancouver, Vancouver Island, BC Interior, BC North and beyond”