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Service Level Agreements - Extended Warranties Parts
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Integrated Systems

Priority Service Plan

The Priority Service plan provides contracted extended warranty coverage (Parts Only) after the initial manufacturer warranty has expired. On the Priority Service Plan you pay for prioritized helpdesk support and/or dispatched technical services as required. Response times are Monday to Friday, 8 a.m. to 5 p.m. Emergencies are responded to within 4 hours of receipt of notification.

Moves, adds, changes, non-warranty remedial services and support along with Professional technical services such as assessment, standardization, and upgrades are offered separately at “preferred customer” rates.

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