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Service Level Agreements - Extended Warranties Parts & Labour
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Integrated Systems

Priority Plus Service Plan

The Priority Plus Service plan provides contracted extended warranty and labour (Parts and Labour) coverage after the initial manufacturer warranty has expired. You can include coverage on your hardware and software as well as software maintenance subscriptions, and also receive prioritized repair/replacement services at no additional cost. Response times are Monday to Friday, 8 a.m. to 5 p.m., including 24x7 Emergency Response within 2 hours of receipt of notification.

Moves, adds, changes, non-warranty remedial services and support along with Professional technical services such as assessment, standardization, and upgrades are offered separately at “preferred customer” rates.

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