Optinet Systems is a Service-based - Systems Integrator; offering a full complement of IT, telecommunications, and Network Infrastructure related Technology Products and Services. Optinet Systems focuses on helping our customers optimize, leverage and integrate their communications technology. Read More>>
 
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Service Level Agreements
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Integrated Systems
Service Level Agreements

Optinet Systems offers a choice of five (5) post installation Service Levels from Basic (Time and Expense) Service to a full service extended warranty/service package. We will help you build a profile to guide you to the best plan. We will discuss with you on an annual basis any changes in your business and system that might necessitate a change of plan.

Optinet Systems offers a choice of post-warranty service options for your organization:

Service Level Agreement

Description

 

  • Time and Materials

- Time and Materials As Required

  • Retainer Plans (Labour)

- Labour Only (Block Time purchase)

  • Priority Extended Warranty (parts)

- Extended Warranty - Parts Only

  • Priority Priority Plus Extended Warranty (parts) & Labour

- Extended Warranty - Parts and Labourx 5X 8 Response

  • Priority Plus Enhanced Extended Warranty (parts) & Labour

- Extended Warranty - Parts and Labour 7 X 24 Emergency Response

Your Optinet Systems representative will review with you on an annual basis any changes in your business and/or system that might necessitate a change of plan.

 

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Optinet Systems INC. 3190-21331 Gordon Way, Richmond, BC V6W 1J9, Canada.
PH: 604-288-1300 FAX: 604-233-1255 e-mail: sales@optinetsystems.com

“Serving Greater Vancouver, Vancouver Island, BC Interior, BC North and beyond”