logo systems
 
menu spacer
Service Level Agreements
spacer related
Integrated Systems
Service Level Agreements

Optinet Systems offers a choice of five (5) post installation Service Levels from Basic (Time and Expense) Service to a full service extended warranty/service package. We will help you build a profile to guide you to the best plan. We will discuss with you on an annual basis any changes in your business and system that might necessitate a change of plan.

Optinet Systems offers a choice of post-warranty service options for your organization:

Service Level Agreement

Description

 

  • Time and Materials

- Time and Materials As Required

  • Retainer Plans (Labour)

- Labour Only (Block Time purchase)

  • Priority Extended Warranty (parts)

- Extended Warranty - Parts Only

  • Priority Priority Plus Extended Warranty (parts) & Labour

- Extended Warranty - Parts and Labourx 5X 8 Response

  • Priority Plus Enhanced Extended Warranty (parts) & Labour

- Extended Warranty - Parts and Labour 7 X 24 Emergency Response

Your Optinet Systems representative will review with you on an annual basis any changes in your business and/or system that might necessitate a change of plan.

 

Support
Support
Contact us
lower left corner
home | about us | help desk | partners | site map | contact us