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Automatic Call Distribution (ACD) software for physical and/or
virtual workgroups is offered to meet all sizes, criteria and budgets
and is capable of delivering simple or advanced queuing and call-flow,
real-time activity, statistical reporting, interactive voice response
(IVR), monitoring, recording, evaluation and on-site administration
for both workgroup supervisors and IT support staff. In addition
we offer large screen liquid crystal displays (LCD) that can be used
in the call centre to show metrics such as current caller hold times,
number of callers on hold and up-to-the minute product-inventory
information which can help drive sales and productivity.
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