| Historically, the SMB market has been under served and under supported when it comes to speech technology—due to both costs and complexity. The existing speech-driven solutions currently available on the market are predominately targeted to the medium-size to large enterprises, with expensive costs, complexity issues and lengthy implementation processes associated with it.
Active Voice believes that speech solutions should be as accessible to SMBs as they are to enterprises. Speech solutions that are specifically designed for the SMB market are vitally important in raising the overall awareness of the value of speech-enabled technologies. Lower costs combined with plug-and-play convenience help make SPEAK the ideal solution for SMBs, allowing them to see beneficial results of their investment very quickly.
The engineering framework of SPEAK is designed to be a sophisticated turnkey solution that is considerably more affordable, while being easy to implement, easy to deploy and easy to use. Thus, SPEAK provides SMBs a practical solution for speech attendant, corporate directory as well as mobility access.
Furthermore, SPEAK leverages open standards and cutting-edge technologies to integrate seamlessly into existing voice, data and telephony infrastructures – whether it is IP or TDM – saving companies even more in cost and time commitments. This technology responds to the current and emerging requirements of the mobile workforce, and utilizes a total hands-free mode that ensures safety for workers in a mobile environment while increasing overall productivity.
SPEAK’s access to e-mail and calendaring modules gives SMBs the resources they need to be connected, no matter where work may take them. SPEAK also enhances the customer service experience by utilizing an auto attendant and corporate directory, allowing callers to be routed quickly and effectively, giving employees the time to focus on more productive tasks.
SPEAK Improves Business Productivity
- Upgrades customer service while reducing “zero-out” calls
- Eliminates the push button frustration as well as the need to search for numbers
- Provides total 24/7/365 self-service information such as employee and department directories, company information, driving directions, business hours, etc.
- Performs dynamic call routing to ensure all incoming callers are treated in a personalized and professional manner
- Frees front desk support to deal with important face-to-face matters
- Keeps mobile workforces connected efficiently and provides hands-free access for safety
- Reduces the need for maintaining and printing company directories
- Secures access to your telephony resources across all networks
Active Voice SPEAK is the advanced, yet affordable speech-enabled auto attendant that small and medium-sized businesses have been waiting for. Improve your customer service by implementing the easy-to-deploy, easy-to-use, tool that reliably routes calls and frees staff to focus on more important tasks. SPEAK, it’s that easy! |
