Receiving Messages

• Users have access to all of their messages — fax, voice and e-mail — via the telephone, desktop PC, wireless devices or Internet, from anywhere in the world.
• Single user interface to respond to messages of all types by phone, PC, wireless device or Internet.
• Manage your e-mail inbox over the telephone — listen to e-mail with text-to-speech.
• Have all of your urgent messages — voice, fax and e-mail — forwarded to your mobile phone.
• Based on specific criteria, instruct CallXpress to try to reach you at up to nine phone numbers, including pagers, mobile phones and SMS-enabled device.
• Receive all of your messages — fax, voice and e-mail — in your Microsoft® Outlook®/Exchange®, Lotus Notes® and Domino®, or GroupWise® e-mail boxes.
• Receive e-mail notification of incoming messages via SMTP protocol. At the option of the user, the e-mail notification may include a .wav file attachment for voice messages.

Responding to Messages

CallXpress users can:

• Forward, reply, and delete all messages — voice, fax, and e-mail — with the same set of commands.
• Reply to an e-mail message via phone by sending a voice response, which is delivered to the sender's e-mail inbox as a .wav file.
• Respond to a voice message with a live telephone call by pushing one button on your phone.
• Respond to a message with a combination of different types of messages, for example, forward a fax or e-mail with a voice message attached.
• Route longer e-mail and fax messages to a nearby fax machine for printing.

Boost Productivity

CallXpress users can:

• Organize and save all types of messages in folders for future reference.
• Select the voice message they want to hear first without listening to them all sequentially.
• Enable their database to read or fax information to callers on demand, 24x7, without requiring assistance from the user.

Customizing the System

CallXpress users can:

• Control their personal mailbox settings through the telephone, the Internet, or the CallXpress graphical user interface.
• Record/review their out-of-office, standard or busy greetings.
• Choose how and in what order voice messages will play.
• Set automatic forwarding of all messages, urgent messages only, or specific messages.

Streamlined Administration

The CallXpress Global System Administration reduces the total cost of ownership for large, multi-site organizations through streamlined administration.

CallXpress administrators can:

• Offer flexible Unified Messaging Architectures on a user by user basis — Server, Client, Secure and Simplified.
• Manage numerous systems through one unified view, and perform changes across multiple systems simultaneously.
• Use the Microsoft Exchange Directory to change user records for voice, fax and e-mail messaging rather than making three separate entries.
• Activate advanced messaging functionality such as text-to-speech or desktop message management on a user-by-user basis.
• Support as many as 20,000 voice mail users and 10,000 unified messaging users in a single Windows 2000/2003 server platform, with CallXpress scaling up to 192 ports per system.
• Utilize standard Microsoft Windows Active Directory MMC snap-in to do protocol when users adds, moves or changes are required for either CallXpress or CallXpress Speech Server.