Optinet Systems is a Service-based
- Systems Integrator; offering a full complement of IT, telecommunications,
and Network Infrastructure related Technology Products and Services. Optinet
Systems focuses on helping our customers optimize, leverage and integrate
their communications technology. Read
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Text E-mail
through Voice User Interface (VUI) - New
Create and send a preconfigured text e-mail
through the VUI.
Call Me Back
/ Ring Back - New
Immediate call back to number logged in
with, virtual extension, locate or any spoken number.
Enhanced Automated
Help - New
Three seconds after prompt, the system
plays list of common choices.
Adaptation
to Noisy Environments - New
Auto detection of excessive background
noise, switching to concise hot word spotting mode.
Other features found in CallXpress
Speech Server 4.8:
Nuance 8.5 Speech
Recognition Engine
Seneca uses Nuance 8.5 as the default speech
engine further enhancing overall recognition performance. Key Nuance
customers include American Airlines, AT&T, Sprint PCS and UPS.
Vocalizer 4.0
TTS
Seneca uses Nuance Vocalizer 4.0 as the
standard Text-to-Speech engine.
Barge-In (System
Wide)
Seneca supports system wide Barge-In, allowing
both incoming callers and system users the flexibility to speak
commands at any time.
Barge-In Off
Switch (User Menu)
Seneca will also support the "after the
tone" mode, giving the user the option of turning off Barge-In when
in a noisy environment (Code 99#).
Expanded Users
and Ports
Seneca expands up to 500 Unified Messaging
users, 5,000 mobility users and an additional 5,000 Auto Attendant-only
users on a single 48-port server. When integrated with CallXpress,
Seneca supports up to 10,000 full users.
Third-Party
Voice Mail Interface
Seneca with 3rd Party Voice Mail Interface
(3PVMi) provides for direct integration with legacy voice mail systems,
enabling businesses to add advanced mobility features without displacing
the current voice mail system.
Speech-Enabled
Menus with Audiotext
Seneca supports Speech-Enabled Menus with
audiotext mailboxes. Menus can be configured to support multi-point
entry via DNIS, allowing for virtually each branch of the menu tree
to have a dedicated phone number.
Windows 2003
Server Support
Seneca is qualified to run on Microsoft
Windows 2003 Server, in addition to Windows 2000 Professional and
Server.
CallXpress
/ Seneca Data Link
Seneca 4.5 and CallXpress 7.8 share a point-to-point
link providing both DTMF and speech access to CallXpress voice,
fax, and e-mail messages. A subscriber can call into Seneca or CallXpress,
or the CallXpress Unified Messaging Client and hear or see the same
messages.
Active Directory
MMC Snap-in
Subscriber administration is handled through
a new snap-in component for the Microsoft Management Console and
Active Directory. This snap-in adds an AVST tab to the property
sheet for each CallXpress subscriber listed within Active Directory.
System Administrators can now create and manage user administration
of Seneca and CallXpress subscribers through Active Directory.
Exchange Calendaring
The Exchange Calendar feature allows users
to check their calendar for a given day, create, accept, decline,
and reply to meeting requests. This feature is allowed through class
of service and is active for all users.
Call Waiting
(Whisper Mode)
Users can be notified of new calls when
logged into or on a call placed through Seneca. This feature is
allowed through class of service then enabled by the user through
voice commands.
Call Holding
Allows users to place calls made and received
(including mobility calls) through the system on hold, taking them
back to the Main Menu. While the call is on hold the user has all
features available including checking messages and placing outbound
calls. Users may have multiple calls on hold at any given time.
Missed Call
Message
The system will capture and present caller
information to users even if the caller does not leave a message.
A copy of the recorded screened name and Caller ID information will
be saved as a voice message and placed in the users' inbox. Users
can also return the call by using the "Call Back" command.
Caller ID-Based
User Login
Seneca users can now identify phone numbers
they call from to automatically log into their mailbox.
Logon by Voice
Seneca allows the user to log on by voice
into the system by using simple voice commands.
Locate from
User Menu
Seneca users can say "Locate John Doe"
and SENECA will begin calling the Locate numbers, bypassing the
extension.
MS Exchange
Contacts Dialing
Seneca integrates with Microsoft Exchange
Contacts for outbound dialing.
Dial Number
by Voice
Seneca Dialing Module now includes the
Dial Number by Voice option, which provides the ability to dial
a phone number by saying the number.
Call Recording
Seneca users now record their calls with
a simple command. This will work for both receiving calls and initiating
calls through Seneca.
Auto Locate
Seneca users can be configured to have
calls automatically routed to their locate number.
Personal Distribution
List
Seneca users have their own personal voice
mail distribution lists, configured via WebAdmin.
E-mail Notification
of Voice Mail Message
Seneca will send you a short e-mail message
when a voice mail message is left.
Text E-mail
through Voice User Interface (VUI)
Seneca will send you a short e-mail message
when a voice mail message is left.
