Vancouver, BC-based cruise booking company specializes in helping customers find and book
their ideal cruise vacations and excursions. A growing company
with 17 agents, Cruise Connections realized that consistency of
training and quality assurance would soon become vital to their
ongoing success.
To help improve their communications infrastructure
and customer service processes, the company turned to Optinet
Systems, Inc. an OAISYS reseller in Richmond, BC, for help. Optinet
quoted a ShoreTel business telephone system and the Tracer professional
interaction management solution running on two PRIs.
The company is eager to install and implement
these two tightly integrated solutions so they can begin to benefit
from improved quality assurance, consistent and recurring training
for their phone-based staff and an airtight means of dispute resolution
should customer service issues arise.
OAISYS® is a leading developer of call recording
and contact center management solutions for a wide range of organizations,
from small- to medium-sized businesses to multi-site large enterprises.
The OAISYS voice documentation and interaction management solutions
help companies within a variety of industries—including
healthcare, automotive dealerships, financial services, and the
public sector—attract and retain customers by digitally
capturing phone-based interactions for simple retrieval, playback
and management. Compatible with leading business communications
systems, including those from Avaya, Mitel, ShoreTel and Toshiba,
OAISYS Tracer and Talkument applications help companies improve
risk management, quality assurance, customer retention, dispute
resolution, regulatory compliance and other critical business
concerns. |
